Personal Butler Service: Anticipating Your Every Need (part 2 of 3)

Posted on Mon , Dec 14, 2020

Sandals Personal Butler Service is the ultimate experience in service and luxury. But don't just take it from the travel agent! To help you understand the benefits of choosing a suite with butler service, I've interviewed Janet, a recent guest of The Sandals Lady who chose a butler suite at Sandals La Toc in St. Lucia.

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Janet and Michael's very special butler suite was on the bluff side of the resort. You can also see the beach side of this beautiful resort in the background above.

How did Sandals La Toc compare to other resorts at which you have stayed?  
The entire facility was beautiful.  Everything was spotlessly clean, and they were improving things (painting, etc.) that I couldn't tell needed to be improved!  We've never stayed in an all inclusive resort before, but I can't imagine anything being any nicer.  Everyone, and I mean literally everyone, was incredibly friendly and helpful.  They seem to have thought of everything.

What was your favorite feature of Sandals La Toc?
We loved our suite and the view from our balcony, and we loved having the butlers.  I wouldn't want to give up either of those!

Sandals La Toc
Why did you choose a room with Personal Butler Service?
That was based on Robbie's recommendation.  I'm not sure we would have chosen to do that if she hadn't given us a good idea of what it would be like.  My initial reaction to hearing about it was something along the lines of, "Oh, we'd be embarrassed to ask for things, and I don't think we'll really use their services."  She assured us, by giving us examples of what the service was like, that we would be comfortable with it, and she was right.
What was your Butler's name?
Our butlers were Tana and Gilbert, and they were both great.

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What preparations did your Butler make on your behalf before your arrival?
When we arrived, we already had reservations for several restaurants.  We had a fully stocked bar, along with chilled wine and champagne, waiting in the room.  We also had a small cheese tray from Sandals, and a fruit plate from The Sandals Lady.  Tana spent a good bit of time with us, filling us in on all the amenities of the resort, and all the services she and Gilbert would provide while we were there.  
Did your Butler greet you when you arrived?
Yes.  We used a private car from the airport, and our driver mistakenly took us to the regular check-in lobby, rather than the butler check-in.  The minute they opened the trunk and saw the special tags on our luggage, they whisked us back into the car, assuring us, to quote the bellman, that "we were on our way to heaven".  This allowed us to see another advantage of butler service.  At the regular check-in, we would have been behind several couples who were unloading from a van that had pulled in just ahead of us.  At the butler check-in, there was no one ahead of us, and we barely had time to take a sip of the rum punch they gave us before we were on our way to our suite.  Tana was there to take us to our room, spend some time with us, and then she went back down and brought our luggage up to the suite.
How did your Butler make your time on resort more relaxing or romantic?
It was wonderful having our chairs reserved for us every day at the pool.  After the first day, we even told them where we would like to be, and they were right there.  They reserved them with towels (sometimes shaped like swans) and our room number in flowers.  They made dining reservations for us, and they brought us drinks and snacks at the pool, regardless of whether or not we asked for them.  They had chilled champagne in our room every night, and twice we came in after dinner to enormous bubble baths.  Most evenings we even had flower petals in various designs on the bed!  They also made sure we didn't miss some of the special occasions at the resort.  For example, we would have missed the Chocolate Buffet if they hadn't told us about it, and that would have been a shame!
What did you enjoy most about having a Butler?
May I say that we liked everything about having a butler?
Would you recommend a room with Personal Butler Service to others?
Absolutely!  In our opinion, it is essential - we would not consider going without it.
Is there anything else you'd like to share about your experience at Sandals La Toc?
I do have one further example of how really special our butler service was:  one evening, after a day at the beach and pool, we came back to the room and I went straight to sleep.  We had reservations that evening for Pitons, which was one of our favorite restaurants at the resort, and we were looking forward to going there again.  As the time for our reservation drew closer, Michael called Gilbert and told him we would need to cancel the reservation, and would just have to have room service for dinner.  Gilbert brought us menus from PItons, took our order, and delivered the full meal to our suite for us.  It would never have occurred to us to ask him to do this, and we thought this was far above and beyond the call of duty.
Beyond that, I will add that for a relaxing, renewing vacation, Sandals La Toc was an absolutely wonderful choice.  It would be nice to try some of the other Sandals resorts, but we might not be able to take that chance!

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Above: Janet and Michael at their favorite restaurant on Sandals La Toc, The Pitons; and a sunset view from their suite.

Summarize your vacation in 3 words.
Hard to do, but relaxing, renewing, and luxurious are what come to mind.

Thank you, Janet and Michael for sharing your vacation with us! Look for Part 3 of our series on Sandals Personal Butler Service. You deserve it!

Make sure you didn't miss Part 1 of this series!

Topics: Sandals La Toc, Personal Butler Service

Sandals Regency La Toc, St. Lucia: Resort of the Month

Posted on Sun , Mar 23, 2014

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Sandals Regency La Toc in St. Lucia is one of the more sophisticated of the 15 Sandals Resorts. I love this resort for the food and the bluff views. Check out this video about the resort and then read on for more detail.

St. Lucia is a very lush and tropical island in the Eastern Caribbean. England and France fought for nearly two hundred years over beautiful St. Lucia. This dazzling Caribbean wonderland is a fountain of natural treasures - the fiery passions of an ancient volcano, the richness of a national rainforest, and the soothing waters of the glistening bay and sea.

Sandals Regency La Toc St Lucia relative mapThe island of St. Lucia has two airports. The larger Hewanorra International Airport (UVF) is approximately 90 minute drive from the three Sandals Resorts.  The smaller George F. Charles Airport (SLU) is approximately 10-30 minute drive to the Sandals Resorts. Most clients fly into the larger, International airport. So climb aboard your air-conditioned bus and enjoy views of the island from your included round trip transfer.

St. Lucia - Hewanorra Airport

Sandals Resorts boasts an exclusive Arrivals Lounge at the Hewanorra Airport in St. Lucia.  The lounge has interior seating for 50 guests. Guests are welcomed into the spacious (1,800 sq. ft.), comfortable, air-conditioned Lounge after clearing Immigration and Customs, where they are offered a choice of rum punch, water, coffee tea and fruit punch.  There are also bathroom facilities and guests can relax in the Lounge by watching one of two 50” flat screen televisions while waiting for their bus transfer.  

   Sandals Arrival Lounge St Lucia  Sandals Arrival Lounge St Lucia 2

The stately palms that grace the mile-long entrance into the legendary La Toc Estate is the awe-inspiring prelude to your Saint Lucia vacation at the Caribbean's Most Glamorous Resort. Sandals Regency La Toc is recognized as the most sparkling jewel in the islands. The "Emerald of the Caribbean" glitters invitingly along the half-mile crescent shaped beach, cradling exotic coral bluffs, lush hillsides, and rolling fairways. This magnificent 210-acre estate features the  Sunset Bluff Village, a resort within the resort, flaunting breathtaking vistas from bluff-top villas with private intimate pools. Indulge in Five-Star Diamond French cuisine and other tantalizing cuisine from around the world at nine spectacular restaurants. Nestled in one of the most historic parts of Castries, Sandals Regency LaToc Golf Resort & Spa is a highly luxurious resort filled with adventure, romance and relaxation.

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Why Choose this Resort?

If you like to be immersed in glamour in a setting that is as posh as a paradise movie set, you will love Sandals La Toc for your St. Lucia golf and spa vacation

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Resort Highlights

  • The epitome of luxury, the elevated Sunset Bluff Millionaire Butler Suites with Private Pool Sanctuary come with 180 degree views, rotating 46” plasma TV’s, a private Whirlpool and Infinity Pool and fully opened glass walls offering serenity bedroom views
  • Exquisite Honeymoon suites with private plunge pools
  • 9 hole golf course, which offers complimentary green fees
  • Three magnificent freshwater pools, fifty-five suites with private plunge pools and four Whirlpools.
  • Free WiFi for all guests occupying Club Sandals or higher categories of accommodation.
  • 23 Dining options with the Stay at one play at three exchange privileges
  • A magnificent Red Lane Signature Spa (spa services are at an additional cost)
  • Full exchange privileges with the nearby Sandals Halcyon Beach Resort and the Sandals Grande St. Lucian Beach Resort & Spa, which are approximately a 15-25 minute drive away. Complimentary transportation between these three Sandals resorts is provided.

Room Features

All rooms include Air conditioning, king-size bed, mini refrigerator stocked with bottled water, soda and juices, extra-large amenity kit, hair dryer, telephone, safety deposit box, private bath & shower, iPod clock radio, Cable T.V., tea & coffee maker, iron & ironing board.

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Sandals Exclusive Personal Butler Service

Your wish is our command. With the uncompromising attention of a personal butler trained to the highest standards by the elite Guild of Professional English Butlers, you will be pampered throughout your stay in extraordinary ways. From unpacking and packing your luggage, attending to your wardrobe, serving a glorious breakfast on your terrace, and many more surprises, a Sandals Suite complete with your own personal butler, is the ultimate indulgence. More on Personal Butler Service here.


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The Golf Club at Sandals La Toc

Masters of the game and beginners as well will thrill to the lush landscape of La Toc's challenging golf course. Rolling hills and majestic fairways inspire performance at all levels, and complimentary green fees invite repeat plays at leisure. Short but sweet…this 3,300-yard course challenges you to sharpen your club-selection skills, and several holes demand laser-like accuracy to chart their tunnel-tight layout. On the 8th hole's par-3 downhill, for example, a mere fade or draw could land you in a jungle of white cedars, almond trees and bamboo.

Sandals La Toc St Lucia golf course

More on this Destination

Visa & Passport Requirements
All travelers will require a valid passport. No visa requirements when traveling an a passport issues by the United State. Please check for any other necessary visa or documentation requirements.

Average Temperatures
Caribbean temperatures are warm year-round. Daytime average: 82°F, 28°C. Nighttime average: 72°F, 22°C.

Dress Code
Resort casual by day, resort elegant by night. So while the sun is up, your shorts, tank tops, swim suits, short-sleeved shirts, sundresses and light slacks are the perfect attire. As the sun sets and you set out to enjoy the evening, proper attire is required (although elegant dress shorts are permitted in some restaurants).

Safe Deposit Boxes
Safe deposit boxes are included in every room. Guests with jewelry and/or cash are advised to store all valuables in safe deposit boxes as Sandals cannot be held responsible

WI-FI Coverage and Internet Access
Most public areas of the resort offer wireless Internet access. So do many of the rooms. All guest rooms are wired with an in-room Ethernet jack for Internet access. Simply connect to the network and charge the service to your room. 

Scuba Diving
Top-of-the-line equipment for scuba diving is included for certified divers; however, you're welcome to bring your own. You must remember your diver certification cards to enjoy full diving privileges. If you have any contra-indications to diving you must have a doctor complete and sign the physician section on the medical questionnaire form before you will be allowed to dive at any of our resorts.

Late Departures
If your plane leaves in the afternoon or is delayed, you're welcome to enjoy the amenities at Sandals Regency La Toc St. Lucia. 

Tips and Gratuities
Tips and gratuities are strictly prohibited for all staff except personal Butlers & Spa Therapists. In the event you wish to tip your Butler or Spa Therapist, it will be greatly appreciated but under no circumstance will a tip be required or solicited.

Private Car Service
Private Car service from St. Lucia’s Hewanorra Airport to Sandals La Toc is available at an additional cost. Just ask me!

See more blog articles about Sandals La Toc

Or click below to request a complimentary vacation consultation with The Sand Lady:

complimentary vacation consultation

Topics: Sandals La Toc, Resort of the Month, golf getaways

Destination Wedding: Jessica and Justin's Intimate Island Nuptials (part 2 of 2)

Posted on Mon , Oct 21, 2013

Jessica and Justin got married at Sandals La Toc on September 17. More on their intimate beach wedding in St. Lucia here

St Lucia beach wedding

Then began the honeymoon of their dreams in St. Lucia. 

One of the most exciting things about a destination wedding at Sandals is that your honeymoon starts the moment you say, "I do." Jessica and Justin enjoyed their first meal as a married couple at La Toc restaurant, which serves authentic French Cuisine with white glove service at dinner. 

La Toc restaurant

Jessica describes Justin as a "meat and potatoes" kind of guy. She was ecstatic that he absolutely loved his very sophisticated meal at La Toc. After a very romantic dinner, the honeymooners returned to their suite to find that their butler team had drawn a bubble bath, iced some champagne and decorated to celebrate their marriage. 

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Jessica and Justin stayed in a dreamy honeymoon suite - the Sunset Bluff Honeymoon Oceanfront One Bedroom Butler Villa Suite with Private Pool. These signature LoveNest suites sit atop La Toc's romantic Sunset Bluff and offer unrivaled views of the sunset over the ocean from their private pool. 

St Lucia Honeymoon suite

st lucia honeymoon suite

Of course the newlyweds spent time taking in the scenic views from their private pool, and Justin even discovered a new favorite local beer. When its all included, you're free to try new things! More on Sandals Discovery Dining program here

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Jessica took this picture of the Sunset Bluff from Sandals La Toc's beach.

Sandals La Toc Sunset Bluff

St. Lucia is a beautiful, adventurous island. I alway recommend that clients traveling to St. Lucia book at least one tour to see more of the island. Jessica and Justin went on and all day excursion that allowed them to explore some of St. Lucia's rich history in a fishing village by the sea, view the world-famous Pitons, discover tropical waterfalls and bathe in the mineral-rich Sulfur Springs mud baths. 

St Lucia fishing village

St Lucia Pitons

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Jessica and Justin's tips to St. Lucia Honeymooners

- What NOT to miss: "Stay at one - Play at three. There are three Sandals resorts in St. Lucia, and they are just a short ride on Sandals included transfer to visit each one. La Toc was no question the perfect resort for us. Thank you Kali! But we loved dinner at Gordon's on the Pier at Sandals Grande St. Lucian. The food was fabulous and the over-the-water dinning experience was so romantic." 

- What I would have changed: "Bring a 'throw away' swim suit for the mud baths. The sulfur stained Justin's suit kind of orange. totally worth it, but next time I would bring and old suit that I don't plan to bring home."

Click below to request your complimentary WeddingMoon or Honeymoon consultation with The Sand Lady.

Request a Complimentary Consultation

Topics: destination wedding, honeymoon, Sandals La Toc

Destination Wedding: Jessica and Justin's Intimate Island Nuptials (part 1 of 2)

Posted on Mon , Oct 07, 2013

Real Destination Wedding

When I first started working with Jessica and Justin, they wanted to plan a honeymoon in Jamaica or St. Lucia. They dreamed of a romantic getaway with a nice mix of relaxation and island adventure, and they wanted a special honeymoon suite. I made a couple recommendations on each island to suit their requirements and explained the major differences between the rooms and resorts that I was suggesting so they could make a final decision.

As sometimes happens, when next I spoke with Jessica, the couple had become slightly overwhelmed by the prospect of planning a traditional, local wedding with lots of family and friends to please. She wanted to know more about the Sandals WeddingMoon®, which is a destination wedding + honeymoon all in one package. I told Jessica that because they were already planning a 6 night honeymoon, they could add the Wedding to the Moon at no additional cost, and I would lead her through each painless step of planning the ceremony and reception. After consulting with Justin, the decision for an intimate island wedding was made, and after a 2 hour lunch date, we had planned their destination wedding and honeymoon at Sandals Regency La Toc in St. Lucia. 

I always recommend that honeymooners - and especially those getting married on resort - book one of Sandals Love Nest Suites. These suites are Sandals most romantic, intimate accommodations, and staying in a Love Nest Suite makes for a very special, unique honeymoon experience. Jessica and Justin chose the Sunset Bluff Honeymoon Oceanfront One Bedroom Butler Villa Suite with Private Pool at Sandals Regency La Toc. 

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This room boasts one of my all-time favorite views in the Caribbean - enjoyable from your own private plunge pool. Sitting atop Sunset Bluff, this suite has a beautifully decorated separate living room and bedroom with plenty of space. The veranda is large and the view of the ocean and the sunset is stunning. Open the sliding glass doors in your bedroom to enjoy these romantic views right from your four poster king size bed. Stone floors, mahogany furnishings, and vaulted ceilings make these suites cozy and inviting. 

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I always make sure my WeddingMoons couples receive VIP treatment. Upon arrival in St. Lucia, Jessica and Justin were driven by a private driver and luxury sedan from the airport to the resort. Their personal butler met their car at the resort and escorted them directly to their honeymoon suite. The next day, they met with their on-resort wedding coordinator who confirmed the details of the wedding ceremony and reception. They had a champagne cake tasting and selected a cake flavor. A local attorney met with them in the resort wedding office to finalize the legal marriage documents. The wedding coordinator took them on a full tour of the resort grounds, and Jessica made the final decision to hold the ceremony in the wedding gazebo overlooking the beach. Then, they were off to relax and play until it was time for their wedding, which was scheduled for 4pm two day later.

Each island does has its own legal documentation and residency requirements for weddings. St. Lucia requires the bride and groom arrive on the island 3 business days before there wedding ceremony. However, as in the case of Jessica and Justin's wedding, the couple may choose to pay a documentation expedition fee in order to get married sooner. But as Jessica would tell you, don't fret about the details! Contact The Sand Lady to take care of all of these things for you. It is my job to know the details and present  you with the options. 

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On the wedding day, Jessica had her hair and makeup done in the spa on resort. She said this was a great way to relax before the wedding. Her partial up-do was beautiful, and she was happy to see that the spa used makeup products by MAC. Once her hair and makeup were complete, her female butler Trisha drove her back to the suite to get dressed. Jessica was happy that Trisha was there to help her with her bridal gown. Before the wedding, as they got to know their butler team of Trisha and Sydney, Jessica and Justin decided to ask that they stand as witnesses to their marriage. 

Jessica and Justin's wedding theme is the Beautiful Beginnings complimentary wedding ceremony and champagne reception. They also used Sandals in-house photography and videography services. 

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Jessica's Tips to Brides
- What NOT to miss: "Sandals Personal Butler Service was absolutely amazing. I was SO GLAD we had this for our destination wedding. It made everything so relaxed and stress-free on the wedding day, especially."
- What I would have changed: "Justin said he was kind of nervous and anxious waiting for wedding time. I was in the spa - all relaxed. He was hanging out by himself. He is not a spa guy. If your groom would enjoy a massage, then I'd say schedule that for that time that you're apart before the wedding. For him, if I'd realized this would be the case, I would have just gone ahead and scheduled the wedding to be earlier in the day. When you're planning your wedding, you might be thinking more along the wedding time of a traditional, local wedding. Once you're on island time, there is not much difference between 11am and 4pm!"

Check out Part 2 of this blog series for the rest of Jessica and Justin's WeddingMoon story.

Click below to request your complimentary WeddingMoon consultation with The Sand Lady.

Complimentary Destination Wedding Consultation

Topics: destination wedding, Sandals La Toc, Personal Butler Service

Sandals Resorts Dining: Discover Italian Regional Cuisine

Posted on Wed , May 29, 2013

Sandals Resorts Italian Restaurant

[Each Sandals Resort offers multiple restaurants, fine dining and dine anytime options. The Sandals Resorts brand includes more than 35 different signature restaurants offering Italian cuisine, British pub food, varied Asian selections, fine French cuisine, and authentic Caribbean fare as well as seaside dining. And it is all included in your Sandals vacation package. This is the second installment in a seven-part blog series. Find links to the rest of the series at the bottom of this entry.]

When we think of Italian cuisine, we tend to imagine one singular cuisine representing the entire country. In reality, Italian cuisine is made up of 20 diverse regional cuisines, each with its own unique ingredients. At Sandals resorts, you will find Italian restaurants specializing in cuisine from a specific region of Italy such as Veneto, Emiglia-Romagna, Toscana, Lazio, Campania or Puglia. So, you can enjoy a tour of Italy without ever leaving the Caribbean. 


Sandals Signature Italian Restaurants:

Sandals Resorts Italian Restaurants

Presented below is a couple of the Sandals Resorts signature Italian restaurants and a few examples from the menus of each: 

Sandals Emerald Bay Il Cielo

IL CIELO (Sandals Emerald Bay, Bahamas) means Heaven or Paradise in Italian - an apt description of the ultimate dining experience this restaurant offers.  Heavenly Tuscan specialties like Osso Buco Brasato and Risotto ai Frutti di Mare are delivered by white-gloved servers in an elegant atmosphere with expansive views of Emerald Bay.  After dinner, there’s excitement in Il Cielo’s Dolce Lounge as expert pastry chefs put on a show making plating up Italian desserts and scooping out generous helpings of Italian gelato.

Sandals Emerald Bay Il Cielo


Prosciutto e Melone
Thin slices of cured ham with sliced tropical fruits

Gamberetti & Avocado con Olio d’Oliva al Limone
Shrimp & avocado in pressed lemon olive oil
with romaine lettuce & fresh herbs

Pasta - Risotto

Cappellini alla Carbonara
Thin spaghetti with bacon and black pepper

Risotto ai Fruitti di Mare
Arborio rice cooked with assorted seaford with ricotta cheese

Pesce - Carne

Osso Buco Brasato
Slow cooked veal shank with basil and rocket crushed potato and cannellini beans

Cernia Scottata
Pan-seared Grouper with parmesan and mascarpone mash, tomato and vegetables

 Sandals La Toc Armandos1

Armando's (Sandals La Toc, St. Lucia) restaurant is named after one of Italy's most celebrated military heroes, Armando Diaz - the general who led the Italian troops in the Battle of Vittorio Veneto, which ended WWI on the Italian front. As payment for his efforts, Benito Mussolini named him Minister of War, and he was promoted to Field Marshal. Upon retirement, in 1924, he was given the honor of Maresciallo d'Italia, Marshal of Italy. In tribute to General Diaz, Armando's restaurant serves specialties from him home region of Campania including the mouthwatering linguine and cams in white wine sauce, "Linguine Alle Vongole."

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Zuppa Maritata
Italian Wedding soup with meatballs

Pasta Lato

Spaghetti Puttanesca
Spaghetti with anchovies, olives and capers

Nidi di Rondine
Homemade pasta with prosciutto, smoke Gouda, bechamel and
Armando's marinara sauce


Pollo alla Cacciatore
Chicken stewed with tomatoes, rosemary and white wine


Salmone alla Griglia con purea di patate e burro aromatizzato
Grilled salmon served with mashed potatoes, lime flavored butter
and a chardonnay sauce


Risotto al Frutti di mare
Classical Italian rice dish with shrimp, mussels and saffron


served with shaved chocolate, cocoa dust, and coffee sauce

Crema Bruciata all'espresso
Espresso flavored creme brulee

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In this seven-part blog series, we will take a look at several of the Sandals signature restaurants and their exemplary menus. Don't miss:

Sandals Resorts Dining: Discover Italian Regional Cuisine 
Sandals Resorts Dining: Discover Olde Country British Pub
Sandals Resorts Dining: Discover Unique Asian Fusion
Sandals Resorts Dining: Discover Fine French Cuisine
Sandals Resorts Dining: Discover Authentic Caribbean Fare and Seaside Dining (coming soon)
Client Review: Sandals Resorts Dining (coming soon)

Whether you are planning a Caribbean honeymoon, destination wedding, 25th wedding anniversary or you're just a beach-loving foodie, let me help you select the right Sandals resort for your vacation style. There is never any charge for my services. Click below to request your one-on-one vacation consultation or register to attend our next Sandals webinar.

Request a Complimentary Consultation or join a webinar: Join a free webinar

Topics: Sandals La Toc, Sandals resorts, Sandals Emerald Bay, Dining and Food